FAQS

Our Expert Well Drillers Answer Your Frequently Asked Questions


When you’re having any kind of drilling work done, there are a number of items to consider. Becoming knowledgeable is especially important when your water supply is at stake. Rowan Well Drilling’s reputable well drillers are ready to answer your questions. We also invite you to review the list of frequently asked questions below, which are essential for you to ask when you are comparing contractors. As leading NC well drillers, we are continually committed to your satisfaction.

We want to provide you with as much information as possible about water well drilling. Coming to us with the relevant questions helps us ensure you have the facts you need to make a confident decision.  

Don’t Have Any Water?

    Check your reset button if it’s available. It should be located under your control box. Check that your electrical breaker is turned on. Do you have water anywhere in the house? Make sure to check your outside faucets. Check and clean any filters and bypass any softening equipment.

     Trouble with Water Pressure?

      Check and clean any filters and bypass any water softening equipment. Do you have water anywhere in the house? Make sure to check your outside faucets. How much water are you trying to use? Can your pump keep up with the demand? Look for a broken water line.

      Does Your Pump Keep Cycling?

        It’s important that you call for service. It is possible that your pressure tank needs to be replaced or recharged. Without immediate service, your pump may break down, as continual cycling is the main reason for premature pump failure. Just give us a call, and we’ll come and inspect the problem.

        How Much Water Should You Have?

          The average residential pump size is capable of producing 10-12 gallons per minute.
          Please call with any other questions you may have. The solution may be simpler than you think and we’re always happy to help solve simple problems over the phone.
          • What is well drilling and why is it necessary?

            Well drilling involves drilling into the earth to locate a water source for various applications such as family homes, irrigation, agriculture, municipal, and industrial needs. It's necessary because not all locations have access to a municipal water supply or other sources to meet their water needs.

          • How do you determine the best location for a well?

            Typically, you must first obtain a permit, after which the local health department will identify a suitable drilling area on the property. This area is chosen based on setback rules from various considerations, such as septic fields, buildings, property lines, livestock fields, and more. Once an area is designated, other factors must be considered, including nearby trees, the terrain, and proximity to power lines. While dowsing is sometimes used, it is not a precise method. Additionally, extensive local knowledge and experience, like our company's 30 years in the field, also play a crucial role.

          • What are the steps involved in the drilling process?

            Once a spot has been determined, the area should be secured. The drill rig is then leveled, the tower is raised, and the support water truck connects the water line hose to the rig's pump, ready to begin. You have to start with a bit device wide enough to allow for proper grouting annular space, according to the casing size you've selected. Drill down using different methods to keep the overburden hole open until you reach solid rock, usually taking a drill foam to help do this. In some cases, you have to dig a pit and make up a circulating mud to use a mud-rotary technique to keep the hole open long enough to set the casing of the well; this takes different tooling and is a more laborious method. Once you have the casing in and determined you have a good seal, you can then put a hammer or different tool bit on to drill through the hard rock. At this point, you can grout the well casing in or at a later time during the drilling process. Then you drill down until you hit a water vein fracture or sometimes underground rivers or caverns that hold water. Once the driller thinks he has hit water, he will cut the support truck's water off. Then the team will construct a small dam around the back of the rig and they will install a weir at the low end of the dam. The driller then turns the air on only and blows the water out, which collects in the dam, then as the water runs through the weir overspilling, you can determine what the gallons per minute or GPM of the well is. Once the well is determined to have a sufficient amount of water, you can then size a pump, tank, and wire to install down in the well to pump the water to the said application. Of course, a power supply is needed to run the pump system unless you put in a hand pump or choose a solar system.

          • What equipment is used for well drilling?

            The depth of wells can vary significantly, ranging from as shallow as 30 feet to over 1,000 feet deep. The required depth often depends on the specific water needs. For instance, in 2023, the average depth for wells drilled by our company was approximately 325 feet. This variability in depth is dictated by factors such as the geographical location, the level at which groundwater is found, and the volume of water required.

          • How is water quality tested in new wells?

            Water quality in new wells is tested using both field tests and laboratory analyses. In the field, a sample of water is collected and tested for various parameters such as pH, hardness, iron content, and total dissolved solids (TDS). However, certain contaminants require more sophisticated testing methods that can only be conducted in a certified laboratory. These include substances like arsenic, lead, volatile organic chemicals (VOCs), and radionuclides. The division of testing between on-site and laboratory settings ensures a comprehensive assessment of the water quality in new wells.

          • What are the costs associated with well drilling?

            The costs associated with drilling a well include permits, pump grouting, labor, casing costs, price per foot of drilling, and fuel. In some cases, there may also be mobilization fees for transporting equipment to the site. Once the well is drilled, to extract and distribute the water, you'll need a pump, submersible wire, drop pipe, a well seal, an accessory installation kit, and the necessary electrical supplies such as disconnects and a breaker. Additionally, you'll need to do some trenching to lay the wire and pipe that will carry the water to its intended location. The final steps involve passing an inspection and, depending on your water quality results, possibly installing water testing and filtration systems.

          • How long does the drilling process usually take?

            The time it takes to drill a well and install the pump can vary significantly, ranging from as little as 6 hours to a couple of days. Typically, if everything goes smoothly and we start early, it’s possible to drill the well, install the pump, and trench to the application all within one full day.

          • What maintenance is required for a well?

            It's important to have your well components checked at least once a year. Additionally, the water should be tested annually. If you have a filtration system, it's recommended to check it quarterly or semi-annually. The well should also be chlorinated at least once a year. We provide a maintenance plan that covers all these aspects. Please contact us for a consultation tailored to your specific system. Remember, every well is different, and conditions can change unexpectedly due to daily earthquakes and new drilling activities. Mother Nature is always changing, and so are the conditions of our earth.

          • How can I ensure sustainable water use from my well?

            Join our Maintenance Program today and take advantage of extended warranties, discounts on labor and parts, priority scheduling, and unlimited phone support. Sign up now to ensure your system stays in top condition!

          Questions To Ask When Comparing Well Contractors:

          • What thickness of well casing is being used? We use SDR 21 (sch 80) thick plastic well casing.
          • Is the casing cleaned out before entering with the drill to ensure no obstructions are present that may crack the casing?
          • What is the pressure rating of the drop pipe to pump? We use 630 psi, sch 80 thick wall PVC pipe at a minimum.
          • Do they use flat or twisted drop cable to pump? We use flat cable that is less likely to chaff in borehole.
          • Do they install check valves if the drop pipe exceeds 200 ft., as suggested by the pump manufacturer?
          • Do they use pump flow sleeves to cool pump motors, as suggested by the pump manufacturer?
          • Do they use wire connection shrink wrap kits or just black tape underwater connections?
          • Do they use torque arrestors and wire guards to center/wedge the pump in the well to avoid the wire chaffing that leads to most service calls of pump failures? These are commonly found when “black roll” polyethylene pipe is used.
          • Do they install filters? We install the largest whole-house filter to every well to ensure purely filtered water is in your home.
          • Do they install a receptacle at the well for plugging in heat tape or mean of freeze-proofing well pipes and plumbing?
          • Do they use stainless steel manifolds, bronze manifolds, or plastic?
          • Do they use a Square D pressure switch or a pressure switch made in China?
          • What are their warranties on equipment? We offer a 5-year warranty on our pumps and a 7-year warranty on our bladder tanks.
          • What size/horsepower pump will you be getting? Will it be sized according to well depth and yield? Will it deliver the pressure needed for system demands and expectations?

          Our Service Area

          Rowan Well Drilling is located in Salisbury, NC, and provides service in Rowan, Davie, Davidson, Mecklenburg, Cabarrus, Gaston and Iredell counties, including the cities of Salisbury, Charlotte, Mooresville, and Concord.
          You will get the answers to these questions as soon as you contact Rowan Well Drilling. Our representatives are here to address all of your concerns. Call us at 704-636-7879.
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